Shipping Policy

At Aveline, we are committed to getting your order to you as quickly and reliably as possible. Please review the information below regarding order processing, shipping, delivery times, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times are separate from shipping transit times.

Shipping & Delivery

We currently offer shipping to locations where our products are available at checkout.

Estimated delivery times are:

• United States: approximately 7–15 business days
• International orders: approximately 10–25 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, carrier, customs processing, weather, holidays, and other circumstances outside our control.

During busy periods, such as major holidays and promotional events, delivery may take longer than usual.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be displayed on our website or at checkout.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 2–5 business days for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, your package may still be moving through the carrier's network. Tracking updates can sometimes be delayed.

Third-Party Fulfillment

To provide our products to customers efficiently, some orders may be fulfilled and shipped directly by one of our trusted third-party suppliers or fulfillment partners.

As a result, your package may be shipped from a location different from the address of our business.

If you purchase multiple products, your order may arrive in separate packages and at different times.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delays that are outside our control.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible at support@aveline.info

We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may apply to reship the package.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or has been marked as delivered but you cannot locate it, please contact us at support@avelina.info

We will work with you and the shipping carrier to investigate the issue.

Please contact us as soon as possible after the expected delivery date so that we can assist you.

Shipping Delays

While we do our best to provide accurate delivery estimates, we cannot guarantee delivery dates.

Delays can occur due to:

• Carrier delays
• Customs processing
• Severe weather
• Holidays and peak shipping periods
• Incorrect or incomplete addresses
• Transportation disruptions
• Other circumstances outside our control

We appreciate your patience and understanding in these situations.

Questions About Your Order?

If you have any questions about shipping or your order, please contact us at:

Email: support@aveline.info

We will do our best to respond within 1–2 business days.

Thank you for shopping with Aveline!